Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SubaruThings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://subaruthings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery within 10 days. Lovely phone holder.
To Kiev in 15 days. The holder is good, it does hold the phone tightly, it is convenient to put it in and out. Recommended.
It came quickly. Good quality.
Support Show ball metal finish the rubbers in side where very good fitting for air outlet box conditioning beautiful Right Choice arrived in 20 days here in Brazil zone East Guaianazes super point can buy that will not regret and the good that is 360 also!
The Baseus holder is a wonderful thing. Holds the phone firmly, compared to other cheaper holders. The phone does not drop, even when shaking a lot. I recommend it :)
배송빠르고 베이스어스 제품은 가성비 다 만족이죠 마감도 좋고 디자인도 고급스럽습니다
Genuine fast fast Rayo
The parcel came quickly. Interesting packing. Also Cute stickers are attached. Only what adventures happened to the parcel is not known, everything was hopelessly wet, I hope the ship did not drown :). The holder itself is whole, I will experience.
The goods were delivered very quickly. The parcel is packed very well, the goods box is whole and without damage. I recommend this store and this store. If you go through the cats, the phone begins to hang out and can fall out of this Holder. The holder itself is very weak clamping the phone-so that the phone becomes much heavier and firmly held, it should be worn in a silicone case.
Great stuff !!! Highly recommended. Very fast delivery.
оооочень удобный держатель для телефона. выдержал даже бездорожье - ни разу не вылетел, есть большой опыт использования различных держателей и этот держатель топчик. Доставка свербыстрая
Good as described.
In some order/days receipt Fast shipping good is ㅎ ㅎ Think outside the small dish ~ Install the phone will automatically grab you put four key
The quality is excellent. on my smart did not fit. because of the semi-round back base, the desired millimeters are lost. now or send or bend the side grips.
It arrived very quickly. If the cover is thick, then it is better to change it to a standard one. easy to reach with one hand. good mechanism
Very cool device. Many mounts were not comfortable and fell off. This one holds securely.